Server Uptime and Security

Apian Software uses dedicated servers at a premier managed host for its Web survey hosting. The data center provides 100% network uptime through a redundant network architecture, redundant Internet connectivity through multiple providers, and both battery and generator backup. Technicians monitor the servers and network 24/365, and are available on-site to perform routine maintenance after hours or address any issues when they occur. Data center access is restricted to background screened personnel and uses biometric as well as password protocols to regulate access.

Within the data center, SurveyHost uses high-speed dual processor servers to ensure quick processing of survey responses. A hardware firewall screens incoming requests before they reach the “hardened” server processing your survey responses. Data is protected by RAID arrays, Executive Software’s Un-Delete, and regular backups. SurveyHost’s survey processing engine and server architecture were designed to maximize security and to virtually eliminate the impact of one survey’s load on another. Projects do not share data files or database entries. There are continuous automatic software monitors on server performance as well as routine reviews by Apian staff of performance logs.

SurveyHost’s Seattle staff connects to the Web servers through a virtual private network (VPN) which encrypts all project files while in transit. Within SurveyHost’s network, access to survey projects is restricted using group permissions policies. SurveyHost projects are further protected by archiving for a minimum of one year (deleted upon request). You are primarily responsible for the safety of your data after downloading, or after the close of your project. Please back up and archive according to your own policies. Our archive is for secondary backup purposes, and to facilitate relaunching the survey, only.

For our clients downloading data, 128bit SSL encryption protects your files through the SurveyHost Client Access consoles. In addition to the full access console for our primary contact, reports can be configured upon request with separate protected log-ins so other users can monitor response rates and tabulations. SurveyHost also offers SSL encryption for the surveys themselves, protecting respondents’ submissions between their desktops and our servers.